Terms of Service

These Terms govern your use of Complaintr, including complaintr.com, the product app, the documentation, the embeddable widget, the API and MCP server, and the bots we run (together, the "Service"). If you do not agree to them, do not use the Service.

If you use the Service on behalf of a company or another organization, you confirm that you are authorized to accept these Terms for it, and "you" refers to that organization.

Workspace owner:

a person or organization that creates an account and registers applications.

Application:

a product, service, or project a workspace owner registers to receive feedback for.

Reporter:

anyone who submits a complaint, feedback, or a survey answer about an application, with or without an account.

Content:

everything you or your users submit to the Service, including complaints, messages, survey questions and answers, and widget articles.

Complaintr Core:

the AI assistant that runs conversations in the Service.

Complaintr answers your customers through an AI assistant, Complaintr Core, on the channels you connect, using the content you publish (such as help articles and news). It turns the problems people and AI agents report into structured reports, passes the messages it cannot handle to your team with the sender's approval, and gives you one workspace to review and resolve them. Complaintr Core can also answer questions about your own workspace.

You need an account to register applications and use the workspace. You can sign in with Google, GitHub, an email and password, or a passkey. You must be at least 16 years old and legally able to enter into this agreement. You agree to:

• Give accurate information and keep it up to date
• Keep your sign-in details secure and not share them
• Tell us promptly if you suspect unauthorized use of your account
• Take responsibility for everything done under your account

You are responsible for the applications you register and the channels you connect. You confirm that:

• You have the right to collect feedback for each application you register
• You are allowed to install Complaintr on the websites, repositories, and workspaces you connect
• You only connect websites you control. Complaintr checks that you own a website before a project is created for it, and each website belongs to one project
• You inform your own users, as the law requires, that their feedback is collected and processed through Complaintr, and you have a legal basis for that processing
• You follow the terms of the platforms you connect, such as Telegram, Slack, GitHub, and Instagram

For the personal data of your reporters, you are the data controller and Complaintr is your data processor, as described in the Privacy Policy. Application names are unique across Complaintr, regardless of case, and names that refer to Complaintr itself are reserved. We may reclaim or rename an application whose name is misleading or infringes someone else's rights.

Anyone can submit a complaint or answer a survey without an account. If you do, you confirm that what you send is honest and yours to share, and you accept that it is shown to the owner of the application it concerns. Do not include passwords, payment details, or other people's personal data. The same applies to images, videos, and documents you attach: send only what shows the problem, never unlawful, explicit, or violent material, and nothing you have no right to share.

When Complaintr Core cannot answer a message, it can offer to pass it to a person at the application. It does so only if you agree, together with the conversation and any contact detail you give. Whether and how the business replies is up to the business, not Complaintr.

A complaint can be turned into a public card when a share link is requested. The card shows only the application, title, description, source, date, and status, and sharing can be turned off again at any time.

Complaintr Core produces its replies with AI models, and they can be incomplete or wrong. They are not professional advice. Check anything important before you act on it. The assistant asks for your approval before it changes data in your workspace, and you are responsible for the changes you approve. AI features are subject to the usage limits of your plan.

When you create a survey, you are responsible for having the right to contact the people you list and for how you send them their personal links. Complaintr does not send survey emails on your behalf.

A survey you offer in the widget can be answered by anyone who visits the site the widget runs on.

You agree not to:

• Use the Service for anything unlawful, or to harass, defame, or harm others
• Submit false, misleading, or spam complaints
• Try to manipulate the assistant, extract its instructions, or get around its safeguards
• Access data that is not yours, or probe, scan, or test the Service without permission
• Get around rate limits, plan limits, or other technical restrictions
• Disrupt the Service, or send malware or other harmful code through it
• Copy, resell, or reverse engineer the Service, except where the law allows it

Every account starts on a free plan open to everyone, and other plans are assigned by the Complaintr team. No fee is charged for now. Complaintr may end this at any time and start charging for the Service or for any part of it. Each plan sets limits, such as the number of applications and a monthly AI budget. Before you are charged, we tell you the price and the applicable terms, and you choose whether to continue.

You keep ownership of the content you and your users submit. You give us a non-exclusive, worldwide license to host, process, and display that content only as needed to provide the Service, which includes sending it to the service providers described in our Privacy Policy. The license ends when the content is deleted from the Service.

If you send us ideas or suggestions about Complaintr, we may use them without obligation to you.

Content in the Service is created by its users. Complaintr hosts it and does not review it before it is submitted. Under Turkish Law No. 5651, we act as a hosting provider for this content.

If you believe that content in the Service, such as a public share card, violates your rights or the law, write to us at the address in the last section with the link to the content, your name and contact details, and the reason for your request. We review each request and remove or disable content that is unlawful, and we comply with the decisions of competent courts and authorities.

The Service, including its software, design, text, and logos, belongs to Complaintr and is protected by intellectual property laws. These Terms give you a limited, revocable, non-transferable right to use the Service, not ownership of any part of it.

The Service connects to platforms that we do not control, such as Google, GitHub, Telegram, Slack, and Instagram. Your use of those platforms is governed by their own terms, and we are not responsible for their availability or conduct.

Our Privacy Policy explains how we handle personal data. Please read it together with these Terms.

You can stop using the Service at any time and ask us to delete your account. We may suspend or end your access if you break these Terms, if your use puts the Service or others at risk, if the law requires it, or if we stop offering the Service. Where reasonable, we tell you beforehand.

When an account ends, its applications and their complaints are deleted. Sections that by their nature should continue, such as those on intellectual property, liability, and governing law, remain in effect.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows. We do not promise that the Service will be uninterrupted or error-free, or that every complaint will be delivered, classified correctly, or resolved.

To the fullest extent the law allows, Complaintr is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Service.

Nothing in these Terms limits liability for intent or gross negligence, liability that cannot be limited by law, or the rights you have as a consumer.

If you use the Service for a business, you agree to compensate Complaintr for third-party claims, damages, and reasonable costs that arise from your content, your applications, or your breach of these Terms. This section does not apply to consumers.

We may update these Terms as the Service or the law changes. When we do, we revise the date at the top of this page, and we may notify account holders about significant changes. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, you can stop using the Service and ask us to delete your account.

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction over disputes arising from them.

If you are a consumer, this does not affect the mandatory rights you have under consumer protection law, including the right to apply to the consumer arbitration committees and consumer courts where you live.

These Terms, together with the Privacy Policy, are the entire agreement between you and Complaintr about the Service. If a provision is found invalid, the rest remain in effect. Our not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a merger, acquisition, or sale of assets.

These Terms are published in Turkish and English. If the two versions differ, the Turkish version prevails.

For questions about these Terms, reach us here:

Service

Complaintr

Email

[email protected]

Website

complaintr.com