Your whole team,
one inbox.
Front desk, reservations, and accounts work the same conversations. Core passes each one to the right person.
Core assigns every conversation. Automatically.
Write a job and a few plain words for each person. Core reads every conversation and assigns it to the unit or person who handles it.
Everyone sees their part. Nothing more.
Three roles. The owner keeps the projects and the plan, admins run the team, members work the conversations.
| Owner | Admin | Member | |
|---|---|---|---|
| Reads the inbox and changes statuses | |||
| Assigns a complaint to a unit or a person | |||
| Manages units and invitations | |||
| Changes roles | |||
| Projects, integrations, and the plan |
Assign to anyone. Even without an account.
The housekeeper or the driver gets an e-mail with a link. They read the complaint and close it with a reply.
Assign with a note
From any complaint, to a unit or a person.
They open the link
No sign-up, no app to install.
Done, with a reply
Tasks shows who did what, and when.
Everything a team needs. In one place.
Work lands where the team already works, Monday starts with the week in one summary, and quiet customers get asked.
Slack, Jira, and Linear
Each complaint becomes a message, a task, or a ticket where your team works.
Weekly summary
Core reads the week's complaints and writes the themes, the critical issues, and what to do.
Surveys
Core asks quiet customers in a short chat, and the answers land in one place.
One team per business, or one for all of them.
An owner can run several teams. Each project is worked by the team you put it in.
Notifications for what is yours. Never one per complaint.
Each person hears about what was routed to them, their invitations, and the messages Core passed on. Each group can be turned off.
Bring the team in. In five minutes.
Create the team, add units, and invite people by e-mail.
FAQ
Questions from teams, answered.
How a team answers customers together in Complaintr. Ask the assistant below for anything else.
Ask Core
Anything the list does not cover, answered by Complaintr Core.
Answers can be wrong. Check the documentation for exact details.